For small businesses

What the pilots can do for you.

If you live in one of the eight areas chosen for the pilots you can trial new services to support you – to help you, and to help you support your customers.

We are trialling a range of services, all of which are free for small businesses. Please get in touch if you’d like to participate – we’d welcome as many small businesses as possible taking part.

Faster and easier cash deposits.

We know that being able to bank cash, quickly and privately, is critical for small businesses. We are trialling a range of services which will help you.

The first is faster over the counter deposits. Many businesses are aware that the Post Office offers banking services (including cash access and deposits, and floats) from all of their branches, but don’t use them because the services aren’t sufficiently private or quick. We are refurbishing Post Office branches (in Burslem, Millisle, Hay-on-Wye and Denny) and creating new Post Office services (in Botton Village and Lulworth Camp) to give small businesses better access to these services, and introducing a new ‘bag drop’ service over the counter to enable you to deposit cash more quickly.

We are also trialling automated deposit machines, so that you can bank your cash without having to queue. These will be set up in Burslem and Hay-on-Wye (in the Post Office) and in Rochford (in the bank hub). These will be open the same hours that the Post Office or BankHub is open.

In Denny, we are partnering with a new service, operated by One Banks, which has set up a staffed service in the Denny Co-op, which uses the latest technology and biometrics ensure secure transactions including cash deposits and withdrawals, payments and transfers.  For more information please visit

And we are also trialling out of hours ‘bag drop’ services in Burslem and Cambuslang, which will operate longer hours, located in the community and run by NoteMachine. Local businesses can sign up to use the service, and simply deposit cash out of hours. To sign up, contact or visit for more details.

Faster and easier floats

We are enhancing Post Office facilities in Burslem, Millisle, Hay-on-Wye and Denny, and creating new Bank Hubs in Rochford and Cambuslang to make it easier for businesses to order and collect floats, reducing queues and with better privacy. To use these services, just speak to your Post Office/ Bank Hub in a pilot area – details of opening hours and locations are on the individual community pages.


We know that consumers don’t have many ways of getting cash in all of the pilot locations, and know that this can mean that consumers can go and get their cash elsewhere – and then shop elsewhere. We want to pilot the idea of making local cashback commonplace, so that consumers can get their cash locally, and spend it locally. We are trialling this in three different ways.

First, there is a pilot already running where selected retailers can give cashback to consumers without a purchase – operating in Hay-on-Wye, Burslem, Denny and Cambuslang. The retailers for this are already signed up and can be found on the relevant community page.

Second, we are offering to pay retailers across most of the pilot areas (excluding only Lulworth Camp and Botton Village) to offer cashback (with a purchase) to their customers. You aren’t obliged to give cash if you don’t have it – and we want to learn from your experience. You can withdraw from the pilot at any time. If you’d like to be part of this, or just learn more, please contact us.

And finally, in Burslem, we are working with a company called Sonect to offer an app-based solution, where customers can order the cash they need on their app – so that they know it will be there for them – with participating retailers who can accept the transaction. You then have the customers in your shop, increasingly the likelihood that they will shop with you. To participate, please contact Sonects’ UK Sales Director Ken Gallant by email or visit for more details.

Easier ways to handle small change

Whether it’s the time spent cashing up or fees for counter services, managing a float of coins represents cost and inefficiency to businesses. Until now, however, coins have been a vital component of a cash transaction.

A large proportion of coins are single-use, never re-entering the economy, representing significant lost value.

In Denny, Millisle and Rochford we are working with a British company called Shrap ( that enables businesses to continue accepting cash but without the cost and inconvenience of coins. By storing a ‘float’ on the service, change can be issued onto a customer’s phone or Shrap card, for free, when a cash payment is made.

The change that customers save can then be spent with your business, also for free. If you’d like to sign up to this trial, register at or email

We would love to hear your views, and we’d love you to participate. If you have feedback on any of the pilot services, or want to get involved, please do share your insight here.

Find out what is being offered in your local community:

Botton Village 
(North Yorkshire)





Lulworth Camp


(Northern Ireland)