Burslem (Stoke-on-Trent)

Burslem, the mother town of the six towns that amalgamated to create Stoke, in 2018 became the first town in the UK with a population of over 20,000 to have neither a bank branch or bank ATM on its high street. The Burslem community applied because they were keen to explore solutions for local retailers to deposit and withdraw cash, to have access to cash for the thriving night time economy and to support consumers with budgeting and digital options. 

Services available through the pilots:

FOR INDIVIDUALS

In Burslem we plan to offer:

Your bank transactions – at the Post Office.  Your Post Office is being refurbished, so that it can offer you an even better service to support your personal banking. Customers across virtually all most banks can withdraw and deposit cash, deposit cheques, or pay bills and more.  Small businesses can deposit their takings and order and collect floats.

Opening hours are 9am to 5.30pm Monday to Friday, and 9am to 1pm on Saturday.

Support to get online banking, and work digitally. We know that not everyone finds digital banking easy or straightforward. We are offering practical support to help you get online. No question is a stupid question! We are working with SwanBank Church and Number 11 to provide support on a daily basis. Please visit http://number11.org.uk for more information.

ATM. The ATM situated on Market Place is free to use, so access your cash free of charge here. 

Cashback without a purchase. You can get cashback from some participating retailers without needing to buy anything, and you can get whatever money is in your account, even if not a round number (£6.73 is fine..). Participating retailers are:

Riya & Aryan Ltd
7 Market Place
ST 6 3AA

Burslem Food & Wine
26 Market Place
ST 6 4AT

Up Store
70A Scotia Road
ST 6 4EP

Scotia Stores
179 Scotia Road
ST 6 4EZ

Harini Superstore
5 Longport Road
ST 6 4NJ

Spar
117 Carlton Avenue
ST 6 7HF

P & N News
12 Joyce Avenue
ST 6 7PF

Pick up your cash from a local retailer
In Burslem, we are trialling a very different approach, called “Cash in Shop” which is app-based, provided by a company called Sonect. Sonect provide a “Click & Collect” service, enabling customers the freedom to order the cash they need using the App and Digital Wallet on their mobile phone, even before leaving home, knowing they are guaranteed that their money will be waiting for them when they pop in to the local shop of their choice. No more uncertainty and no card required. All the customer needs to carry is their mobile phone. This will be free for participating retailers to use. To sign up, contact ron.delnevo@sonect.ch or visit www.sonect.ch for more details.

Guide to what your bank can offer you. The banks offer a wide range of services that most people don’t know about. In fact, as we’ve set up these pilots, we had requests for a lot of services – and found that many are already offered. We’ve written a short guide to these services, and how they can help you.

Getting debt advice, and support to manage your money. We are working with SwanBank Church and Number11 to provide support on for customers who need help with budgeting or debt advice. Please visit http://number11.org.uk for more information.

FOR BUSINESSES

In Burslem we plan to offer:

Faster deposits for small businesses – We are trialling out of hours ‘bag drop’ services in Burslem, which will operate longer hours, located in the community and run by NoteMachine. Local businesses can sign up to use the service, and simply deposit cash out of hours. To sign up, contact enquiries@nmvault.com or visit www.nmvault.com for more details. This service is limited to 30 local businesses, so this will be on a ‘first come, first served’ basis.

Cashback for your customers
In Burslem, we are working with a company called Sonect to offer an app-based solution, where customers can order the cash they need on their app – so that they know it will be there for them – with participating retailers who can accept the transaction. You then have the customers in your shop, increasingly the likelihood that they will shop with you. To participate, please contact Sonects’ UK Sales Director Ken Gallant by email ken.gallant@sonect.ch or visit www.sonect.ch for more details. Free for participating retailers to use, and free for your customers too.