Denny (Falkirk)

Denny is a small town located between Edinburgh and Glasgow, with a population of around 8,000, and with 16% of the population over 65 years old. They are a semi-urban location that has seen a reduction in their access to cash facilities. They were looking to improve the cash deposit and withdrawal facilities for both small local retailers and consumers, and wanted to support their community to be able to budget and access cash digitally. 

Services that were made available through the pilots:

FOR INDIVIDUALS

Bank transactions – at the Post Office.  

The local Post Office was refurbished, so that it could offer a better service to support personal banking. The Post Office is still available for customers across virtually all banks to withdraw and deposit cash, deposit cheques, or pay bills, and more.  Small businesses can deposit their takings and can order and collect floats. Consumers and small businesses can use this service regardless of who they bank with.

In Dennywe partnered with a new service, operated by OneBanks, which set up a staffed service in the Denny Co-op, using the latest technology to offer secure transactions including cash deposits and withdrawals, payments and transfers. 

Coin Recycling 

We heard from small businesses that a challenge with accepting cash was managing the small change. We piloted a simple to use solution that allowed retailers to give customers their change on a card or mobile app, instead of in coins. Not only did this save the hassle of managing small coins, but it allowed customers to easily save and spend their change, recirculating value in the local economy that is often lost.

This service was provided by Shrap, an independent, FCA-authorised start-up based in Poole, UK.

Cashback without a purchase. We introduced cashback without purchase which meant that people could get cashback from some participating retailers without needing to buy anything.


Guide to what banks can offer. The banks offer a wide range of services that most people didn’t know about. In fact, as we set up these pilots, we had requests for a lot of services – and found that many were already offered. We wrote a short guide to these services.

Make coins easier to store and spendWe trialled a new solution, run by a British company called Shrap that enabled consumers to receive their change on a card or mobile app when paying with cash. The service was totally free and worked like a ‘virtual coin jar’ where change could be stored and spent anonymously with businesses and friends.


FOR BUSINESSES

We partnered with a new service, operated by OneBanks, which set up a staffed service in the Denny Co-op, using the latest technology, to offer secure transactions including cash deposits and withdrawals, payments and transfers.

Coin Recycling

We heard from small businesses that a challenge with accepting cash was managing the small change. We piloted a simple to use solution that allowed retailers to give customers their change on a card or mobile app, instead of in coins. Not only did this save the hassle of managing small coins, but it allowed customers to easily save and spend their change, recirculating value in the local economy that is often lost. 

This service was provided by Shrap, an independent, FCA-authorised start-up based in Poole, UK.