Hay-on-Wye (Powys)

Hay’s population is less than 2,000, a number which includes a wide cross section of people from a variety of social backgrounds. Hay has a large proportion of independent retailers, and a lot of visitors, making businesses’ ability to access and deposit cash key to the viability of the community. The annual book festival raises additional challenges in terms of large numbers of people needing to access a very limited cash infrastructure for a short period of time. The local leaders of the Hay pilot are keen to explore a wide range of solutions to support their needs, including both a traditional cash access/ deposit infrastructure, better ways of supporting local retailers in their cash handling, and supporting greater digital inclusion.  

Services available through the pilots:


In Hay-on-Wye we plan to offer;

Your bank transactions – at the Post Office.  Your Post office is being refurbished, so that it can offer you an even better service to support your personal banking. Customers across virtually all banks can withdraw and deposit cash, deposit cheques,  or pay bills, and more.  Small businesses deposit their takings, and can order and collect floats. You can use this service regardless of who you bank with – for a full list of participating banks click here.

Opening hours are 9am to 5.30pm Monday to Friday, and 9am to 1pm on Saturday.

Support to get online banking, and work digitally. We know that not everyone finds digital banking easy or straightforward. We are offering practical support to help you get online. No question is a stupid question! We are working with Hay-on-Wye Community group to provide support on a weekly basis.

ATM. The ATM situated at the Post Office is free to use, so access your cash free of charge here. 

Cashback from local retailers so that when you buy things from local stores you can also ask for cashback of any amount – whether a round figure (e.g. £10) or just what you need. Participating retailers are:

Green Ink Booksellers
Grove House,
High Town

Charlotte of Hay
4 Market Street,

Eighteen Rabbit
2 Lion Street,

Hay Deli
41 Lion street
HR3 5aa

RM Jones Pharmacy
7-8 High Town

C J Gibbons Butcher
7 Castle Street

Hay Tomatitos
38 Lion Street

Drover’s Cycles Forest Road

Cashback without a purchase. You can get cashback from some participating retailers without needing to buy anything, and you can get whatever money is in your account, even if not a round number (£6.73 is fine..). Participating retailers are:

26 Castle Street
HR 3 5DF

Guide to what your bank can offer you. The banks offer a wide range of services that most people don’t know about. In fact, as we’ve set up these pilots, we had requests for a lot of services – and found that many are already offered. We’ve written a short guide to these services, and how they can help you.

Getting debt advice, and support to manage your money.We are working with Hay Community Group to provide support on for customers who need help with budgeting or debt advice.


In Hay-on-Wye we plan to offer;

Faster deposits for small businesses – in private. A new service for small businesses. In your Post Office you will be able to use automated deposit machines, so that you can bank your cash without having to queue.

Cashback for your customers – at no cost to you.

We know that there are limited ATM facilities in Hay-on-Wye, and that many consumers would welcome the chance to get more cash locally. We also suspect that if people get cash locally, they will spend it locally. We are therefore offering local retailers, cafes and restaurants the option to give out cashback to consumers, with costs covered by the pilot. If you are interested in hearing more or getting involved, contact books@greeninkbooksellers.co.uk